Join U.S. Lawns and help us deliver exceptional service while building strong customer relationships and successful teams.
Pre-Interview Assessment: Applicants are required to complete a brief Culture Index assessment as part of the application process. Please complete the assessment using the link.
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U.S. Lawns is looking for a motivated, organized, and customer-focused Account Manager to oversee a portfolio of commercial landscape maintenance accounts. This position is responsible for building strong client relationships, managing field employees, maintaining account profitability, and ensuring our customers receive consistent, high-quality service.
The ideal candidate is a strong communicator and problem solver who can balance customer service, employee management, scheduling, budgeting, and sales opportunities.
Essential Duties & Responsibilities
Other duties may also be assigned.
Client Management
Serve as the day-to-day point of contact for assigned clients.
Respond promptly and professionally to client requests, questions, and concerns.
Build and maintain strong, long-term customer relationships.
Conduct property visits and follow up with clients to ensure satisfaction.
Identify service concerns and coordinate appropriate solutions.
Employee Management
Hire, train, and develop field employees.
Evaluate Crew Leader performance and provide ongoing coaching and feedback.
Communicate expectations and performance concerns between the office and field teams.
Implement and follow company disciplinary policies and procedures.
Promote a positive, professional, and accountable team environment.
Maintain strong employee morale and engagement.
Safety Management
Implement and conduct required safety meetings.
Participate in new-hire training and help ensure employees understand company safety expectations.
Promote safe work practices and compliance with company policies and procedures.
Marketing & Sales Management
Measure properties and gather information needed to prepare proposals.
Identify additional service and enhancement opportunities within assigned accounts.
Develop and present enhancement proposals to clients.
Coordinate and implement job start-ups with Crew Leaders.
Build strong relationships with clients to identify opportunities for account growth.
Field & Account Management
Establish, implement, and manage labor and material budgets for assigned accounts.
Schedule daily routes and ensure new jobs are added in the proper order.
Monitor account performance and make adjustments as needed to maintain efficiency and profitability.
Conduct regular property inspections to ensure work is being completed to company and client standards.
Work closely with Crew Leaders to address operational issues and maintain service quality.
Coordinate communication between clients, field employees, and the office.
Administrative Responsibilities
Maintain accurate account and employee records.
Review timesheets and assist with payroll-related questions or corrections.
Assist with billing coordination and resolving account-related issues.
Track labor, materials, and other account expenses.
Communicate regularly with management regarding account performance, staffing, customer concerns, and opportunities.
What We're Looking For
Previous experience in landscape management, construction, property services, or a related field preferred. - ONE YEAR EXPERIENCE REQUIRED.
Previous leadership, supervisory, customer service, or account management experience.
Strong communication and interpersonal skills.
Excellent organization and time-management skills.
Ability to manage multiple accounts and priorities in a fast-paced environment.
Strong problem-solving and decision-making skills.
Comfortable communicating with customers, employees, and management.
Professional appearance and demeanor.
Valid driver's license and clean driving record.
Ability to work independently while also functioning as part of a team.
Willingness to work outdoors and visit customer properties as needed.
Physical & Work Requirements
Minimum of 1 year of experience in landscape management, construction, property services, account management, or a related field.
Ability to work outdoors in varying weather conditions.
Frequent driving and walking on commercial properties.
Ability to occasionally lift up to 60 lbs.
Ability to inspect properties and interact with field crews as needed.
Compensation: $60,000.00 per year
We know the regional and seasonal landscape maintenance challenges our clients are dealing with–in real time–and will respond accordingly.
Established in 1986, U.S. Lawns is the largest and fastest-growing commercial landscape maintenance franchisor in the country. We now have over 200 U.S. Lawns locations in 37 states, and we continue to expand to reach more clients.
National Network of Landscape Professionals
Each of our franchisees provides customers with a full range of commercial lawn care and maintenance services. We’ve trained them to understand the unique grounds maintenance needs specific to office parks, apartment complexes, industrial facilities, healthcare, municipal, hospitality and retail campuses, HOAs, and a wealth of other commercial properties. With that, we have been an effective partner for businesses in reaching their goal to preserve their property’s curb appeal.
We pride ourselves in creating potential for everyone to grow within each of our independently owned and operated U.S. Lawns franchises. Being the “Best Place to Work” means you’re family and we work hard to find the best career fit for your future.
U.S. Lawns locations across the country offer competitive employment opportunities within the landscape industry. Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a great attitude, a team player mindset and a strong work ethic to be a candidate. No matter the size of the job, our indepen-dent owners know that every U.S. Lawns employee plays a vital role in providing our clients with the exceptional results we promise while giving back to our local communities.
If you enjoy working outdoors, working largely self-directed, and would like a chance to better your community and improve lives, let’s talk!
By using this site, you acknowledge that if you are offered employment, your sole and exclusive employer is the local franchised business that hired you, not U.S. Lawns. U.S. Lawns does not participate in any local employment decisions or practices within its franchised businesses. Each franchise is independently owned and operated.
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BEST PLACE TO WORK
We believe the best way to develop long lasting relationships with customers begins with valuing and developing our employees, positioning them to provide the excellent customer service of which U.S. Lawns is known. Because of this, U.S. Lawns is dedicated to being an employer of choice in the communities we service.
