Director of Franchise Support
Fully Remote - US
Director of Franchise Support
Full Time • Fully Remote - US
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Wellness resources
Who Are We?
EverSmith Brands is a rapidly growing platform of franchise brands serving the commercial facilities services sector. We have aggressive goals to become the premier franchisor in commercials services, providing growth opportunities for our franchisees and our home office team alike. EverSmith Brands is a portfolio company of the private equity firm Riverside Company, which has an extensive history as a growth investor in franchising businesses.
The EverSmith Brands platform includes:
- MilliCare, a premium, international franchise specializing in maintaining and restoring commercial flooring & textiles
- Kitchen Guard, a premier commercial kitchen exhaust cleaning franchise
- U.S. Lawns, the nation's #1 and largest exclusive commercial landscaping franchise
- Clintar, Canada's premier commercial landscaping & snow management franchise for 50+ years,
- Prism, a specialty restoration franchise for textiles, art, electronics, documents, and more, and
- The Seals, a fast-growing commercial Kitchen Services Franchise providing refrigeration and oven gasket installation, door sweeps, and many other services.
Position Summary:
As the Director of Franchise Support, you will play a vital leadership role within the U.S. Lawns support organization, reporting directly to the Brand Leader. You will be responsible for building, guiding, and empowering a high-performing Franchise Support team.
In this key role, you’ll leverage the full strength of the U.S. Lawns network, including our systems, business partners, ongoing training programs, and a mix of in-person and virtual events to drive strategic, sustainable growth across franchise territories. Your leadership will ensure seamless communication between the home office and our franchisees, fostering a culture of collaboration, accountability, and success.
Key Responsibilities:
Franchisee Development & Onboarding
- Lead and continuously improve the onboarding process for new franchisees, ensuring successful launches and tracking performance during the first 18 months.
- Collaborate with Franchise Advisors, Onboarding Specialists, and Sales Coaches to provide a high-touch support model.
- Track key performance indicators and make data-driven recommendations when onboarding targets are not met.
- Assist the Sales Coach with new franchisee engagement and integration.
Franchise Support Leadership
- Serve as the primary escalation point for franchisee support issues, coordinating resolution across all internal departments.
- Report regularly to senior leadership on franchisee performance, engagement levels, accounts receivable, and execution of business plans.
- Coordinate and enhance communication and consistency across Onboarding, Franchise Advisor, and Business Coaching teams.
- Drive continuous improvement in support tools, training, reporting, and franchisee engagement.
Strategic Oversight & Operational Management
- Define and manage support metrics, dashboards, and reporting to track team and franchisee performance.
- Participate in the preparation of the U.S. Lawns annual budget and monitor key financial indicators.
- Maintain select partnership relationships and manage sponsorship programs.
Program & Event Leadership
- Oversee content development and execution of new franchise training, manager training, and conference education sessions.
- Coordinate “Meet the Team” Days and Town Hall meetings.
- Serve on committees responsible for planning and executing in-person and virtual events, ensuring content brings value to the network.
- Coordinate monthly U.S. Lawns team updates.
Franchise Network Engagement
- Oversight of Regional Peer Groups and act as liaison with Multi-Site Accounts.
- Coordinate franchise renewals and support franchise expansion by managing assigned expansion territories.
- Act as FranConnect Project Manager and system liaison to improve data visibility and user engagement.
- Conduct annual performance reviews and help guide team development through mentorship and performance management.
- Fulfill duties as the U.S. Lawns Helping Hands Fund Officer.
Required Qualifications:
- Proven leadership experience in franchising, operations, and support.
- Strong communication and interpersonal skills with an ability to engage and influence across levels.
- Demonstrated ability to manage cross-functional teams and complex programs.
- Experience in process improvement, performance tracking, and strategic planning.
- 3-5 years’ experience in management, business development, or administration.
- Knowledge of horticulture, agronomy, irrigation, snow/ice management, landscaping, preferred.
- Proficiency with CRM systems and project management platforms (e.g., FranConnect).
- Ability to travel 30-50% of the time.
- Ability to understand and write reports and business correspondence.
- Ability to effectively present information and convey complex ideas in an easily understood manner, with a style that captures and maintains the attention of a group of any size, large or small.
- Proven track record in revenue generation and business growth, ideally in a franchise or multi-unit environment
- Strong analytical mindset with experience using KPIs, financial metrics, and performance data to inform strategy and improve outcomes
Benefits:
- Full time position
- Competitive salary
- Paid time off
- Paid holidays
- Medical, dental, vision insurance
- Company paid life and disability insurance
- 401K with company match
- Great working environment (energetic, fun, friendly, casual, and collaborative)
- Growth opportunities
- Cell phone reimbursement
- Employee assistance program
- Flexible spending account
- Health savings account
Physical Requirements:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. The employee should be able to stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The employee is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.
EverSmith Brands is committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
This is a remote position.
Compensation: $120,000.00 - $130,000.00 per year
We know the regional and seasonal landscape maintenance challenges our clients are dealing with–in real time–and will respond accordingly.
Established in 1986, U.S. Lawns is the largest and fastest-growing commercial landscape maintenance franchisor in the country. We now have over 200 U.S. Lawns locations in 37 states, and we continue to expand to reach more clients.
National Network of Landscape Professionals
Each of our franchisees provides customers with a full range of commercial lawn care and maintenance services. We’ve trained them to understand the unique grounds maintenance needs specific to office parks, apartment complexes, industrial facilities, healthcare, municipal, hospitality and retail campuses, HOAs, and a wealth of other commercial properties. With that, we have been an effective partner for businesses in reaching their goal to preserve their property’s curb appeal.
We pride ourselves in creating potential for everyone to grow within each of our independently owned and operated U.S. Lawns franchises. Being the “Best Place to Work” means you’re family and we work hard to find the best career fit for your future.
U.S. Lawns locations across the country offer competitive employment opportunities within the landscape industry. Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a great attitude, a team player mindset and a strong work ethic to be a candidate. No matter the size of the job, our indepen-dent owners know that every U.S. Lawns employee plays a vital role in providing our clients with the exceptional results we promise while giving back to our local communities.
If you enjoy working outdoors, working largely self-directed, and would like a chance to better your community and improve lives, let’s talk!
By using this site, you acknowledge that if you are offered employment, your sole and exclusive employer is the local franchised business that hired you, not U.S. Lawns. U.S. Lawns does not participate in any local employment decisions or practices within its franchised businesses. Each franchise is independently owned and operated.
Apply here.
Uniforms, Safety Programs, and Education Provided
Advancement Opportunities
Fair Pay & Benefits, Above Industry-Standard